Eleven Joy
Studio
Player support玩家支持

Let’s work it out.一起解决问题。

Questions, feedback and privacy requests all have a home here. Send us a message and include only what’s needed to understand your request.游戏问题、意见反馈和隐私请求,都可以通过这里联系。请只提供处理请求所需的信息。

Contact us联系邮箱

A real way to reach us.把问题告诉我们。

xiaokklong@gmail.com ↗

We can read messages in English and Simplified Chinese.欢迎使用英文或简体中文来信。

Before you send来信时可以附上

A few details help.这些信息能帮助定位。

Game name and version, device model, operating system, and the steps that led to the issue. If you attach a screenshot, hide any private information first.游戏名称与版本、设备型号、系统版本,以及问题出现前的操作。如附截图,请先遮挡私人信息。

A few helpful notes常见问题

Where can I find your games?在哪里下载你们的游戏?

Our first releases are in preparation. Official download links will be listed on the studio homepage when available.首批作品正在准备中。正式发布后,我们会在工作室首页提供官方下载链接。

How do I report a problem?如何反馈游戏问题?

Email the support address above. Describe what happened and what you expected to happen. Do not send passwords, verification codes, payment card details or identity documents.请向上方支持邮箱发信,说明实际发生的情况与预期结果。不要发送密码、验证码、银行卡信息或身份证件。

How can I make a privacy or deletion request?如何提出隐私或删除请求?

Email us with the subject “Privacy request”. Identify the relevant message or service without sending unnecessary personal details. We may ask for limited information to confirm the request. See our website privacy policy.请以“隐私请求”为邮件主题联系,说明涉及的邮件或服务,无需附上不必要的个人资料。我们可能要求有限的信息以核实请求。详情见网站隐私政策。